FAQ
What if I need to cancel my appointment, or forget to show up?
WE REQUIRE 24 HOURS NOTICE ON CANCELATIONS , AS YOUR APPOINTMENT TIME IS RESERVED JUST FOR YOU. IF YOU CANCEL YOUR APPOINMENT LESS THAN 24 HOURS PRIOR YOU WILL BE CHARGED A $30.00 FEE.
WHEN NO CANCELATION NOTICE IS GIVEN AND YOU DO NOT SHOW TO YOUR IN HOME APPOINTMENT YOU WILL BE CHARGED A FULL PRICE FOR YOUR APPOINTMENT. IF YOU DO NOT SHOW TO YOUR IN CLINIC APPOINTMENT YOU WILL BE CHARGED $50 FEE. THIS APPLIES TO ALL APPOINTMENTS FOR ALL OUR SERVICES OFFERED.
Out of respect for everyone’s time, we do ask that you arrive on time for all booked
appointments. If you arrive late for your appointment, you will be treated up to the remaining time
available and the regular booked fee will apply.
Please note that missed appointments or late cancelation fee cannot be charged under your extended health benefits.
What should you know before your appointment?
Every treatment is tailored to your individual needs and goals as a client. We use a combination of different physical therapy techniques in order to improve function, mobility and quality of life. This may include hands-on treatment, therapeutic exercise prescription, education and other modalities including acupuncture.
What forms of payment do you accept?
We accept cash, e-transfer, cheques and debit/credit cards.
If you pay us by interact e-transfer, please make your payments within 3 calendar days after your appointment.
*We DO direct billing for most of the insurance companies.
I have extended health benefits that cover physiotherapy. Do you accept it?
Yes. Our service is covered by your physiotherapy extended health benefits according with your plan. We will provide you with a receipt to submit to your insurance company, so you can be reimbursed for any amount up to your coverage limit or submit it diectly to your insurance company.
Do you treat WSIB (Workplace Safety and Insurance Board ) injuries and Motor Vehicle Accident (MVA) claims?
We are not currently set up to treat WSIB or MVA claims, and as such we cannot bill WSIB or your motor vehicle insurance for your treatment. If you still choose to have treatment at Wellness Place, please note that you will be responsible for the treatment cost, and we are not responsible for any fees that are not re-reimbursed by WSIB or your motor vehicle insurance company.
Do I need a doctor's referral?
As direct-access healthcare professionals, physiotherapists do not require a doctor’s referral. This means that anyone can self-refer to have access to a physiotherapist. HOWEVER, some extended health care providers require a doctor’s referral in order to reimburse you for physical therapy services. In most cases, a referral is not required, but is recommended to call your provider to confirm your coverage amount and determine if a referral is required.